Getlah Terms & Conditions


Last Revised: June 28, 2019

Welcome to GetLah and our website www.getlah.my (“Platform”). The Platform is owned and operated by our affiliate company in Malaysia (“Company” or “we” or “us”)

The registered user, or user, or guest ("User" or "you" or “your”) use of the Platform is governed by the following terms and conditions (“Terms and Conditions”), either by accessing or entering the Platform through any mobile device(s). The Platform provides you the services available on the Platform and/or mobile applications (the "Services"), whether you have registered with us as a registered user or as a guest.



1. Acceptance of the Terms and Conditions

    1.1. The Terms and Conditions set out below are applicable to all whether you are the registered user, the User or the guest, for all access and use of the Platform. You may view the Terms and Conditions in the Platform. These Terms and Conditions are to be read together with the Privacy Policy that is available in our Platform. The terms in the Privacy Policy are part of the Terms and Conditions, and collectively a legally binding agreement between you and us.

    1.2. You must not be less than eighteen (18) years of age to access the Platform. Notwithstanding that you may be eighteen (18) years of age or older, you must not access the Platform or the Services and must not accept the Terms and Conditions if you are not of legal age or capacity to form a binding contract under the laws of the country in which you are resident or from which you intend to access the Platform or use the Services. It is your responsibility to know the laws concerning the use of the Platform and the Services in your country in which you are resident or from which you intend to access the Platform or use the Services.

    1.3. The Platform providing you the Services available in the Platform. By accessing, browsing and/or using the Platform, you are deemed to have irrevocably and unconditionally agreed to the Terms and Conditions. Please read carefully all of the following Terms and Conditions. You must stop using/accessing the Platform and/or the Services if you are not agreeable to the Terms and Conditions. By signing up and having registered an account with us on the Platform, means you have irrevocably and unconditionally agreed to the Terms and Condition and you and other user(s)/ player(s) have reached an agreement, to accept the Terms and Conditions. You shall not make any form of defense for not reading the Terms and Conditions. You agree to use the Platform at your own risk. We do not take any responsibility or agree to indemnify you for any losses claimed by you as suffered by you arising from the use of the Platform.

    1.4. We shall be entitled to at any time and from time to time, to amend, modify or change the Terms and Conditions at our sole and absolute discretion. We will notify you of such amendments or changes by publishing the new Terms and Conditions in the Platform, and the Last Revised Date will be posted on top of the Terms and Conditions, and you shall be bound by such modified and/or updated Terms and Conditions by browsing, accessing and/or using the Platform. It is your responsibility to visit the Platform regularly and keep updated on any changes to the modified and/or updated Terms and Conditions. Please cease to use the Platform if you are not agreeable to any amendments or modification of the Terms and Conditions. You agree to use the Platform at your own risk, it shall be deemed that you have accepted and agreed to the any amendments or modification of the Terms and Conditions. We do not take any responsibility or to indemnify you for any losses claimed by you as suffered by you arising from the use of the Platform following the amendments and medication of the Terms and Conditions.


2. Registration as User and Personal Information

    2.1. In order to access or use certain services on the Platform, you may choose to register and create an account with us (“Account”). You are required to provide your full name, address, date of birth, email address and mobile number. You warrant that all information provided to us as part of the registration or subsequent thereto, must be truthful, accurate and complete at all times and you shall update us for any changes to the same. If we rely on the information provided by you and accept your registration as User of the Platform, you irrevocably agree that you shall indemnify and keep us fully indemnified and hold us harmless for any expense, loss or damage that we may suffer arising from any inaccurate or false information submitted to us by you.

    2.2. By providing your information to us, you are deemed to have agreed and consented us for submitting your information to relevant third party providers for verification.

    2.3. We reserve right to accept or reject your application and registration at our sole and absolute discretion without assigning any reason.

    2.4. Upon successful registration as a User, you will be assigned a numerical account ID (“User ID”). You may also be able to log in to your Account using the Account ID or your email address.

    2.5. You are responsible to maintain the confidentiality of the User’s Account’s information, including the Account ID and password, and you shall not disclose any part of the information to anyone else. You are responsible for ensuring that no one else (particularly but without limitation those who may share your internet connection) is able to make use of your Account ID (or email address) and password and you shall be responsible for all transactions that take place on your account whether or not you knew or consented to such transactions taking place.

    2.6. You shall not permit any other person to access the Platform via your account without our express permission.

    2.7. You agree to notify us immediately should there be any unauthorized use of your Account or password or of any breach of security. You may be held liable for losses incurred by us due to someone else using your Account.

    2.8. We reserve the right to use third party verification services to authenticate your account information and identity, and you expressly acknowledge and agree that we will be entitled to confirm the accuracy of any information that you have submitted to us. If you have provided us inaccurate or false information or if you are unable or unwilling to provide documentation to confirm your information, as we are unable to confirm your identify, your account may be terminated and any and all activity within the account shall be deemed invalid, including, without limitation, the nullification of any reward given by us. By registering an account you grant us the right to disclose your identity and any information that you have provided in connection with your account to anyone who makes any claim or allegation that: (a) you are a minor or under the minimum age required to make use of any part of the Platform; or (b) any post or other material posted or uploaded by you to the Platform constitutes a violation of their intellectual property rights, or of their right to privacy or was otherwise posted or uploaded in breach of these terms of use.

    2.9. You are allowed to create and register only one (1) account with us. Multiple accounts held by the same individual are subject to immediate closure and we reserve the right to seize any funds or rewards gained as a result of holding multiple accounts.

    2.10. You agree that we may at any time investigate your Account to ensure compliance with these Terms and Conditions and to ensure that no improper or illegal activity is or has taken place.

    2.11. You understand that any information you provide to us in using the Services (not including credit card information and banking transaction information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information and other banking transaction information are always encrypted during transfer over networks.

    2.12. Any personal information you provide to us in using our site or the Services will be treated in accordance with our privacy policy (available at: www.getlah.my/privacy_policy ). By continuing to use the Platform, you consent to the processing of your personal date in accordance with the privacy policy and the Terms and Conditions available in our Platform.

    2.13. You agree you will not reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services or any contact on our site through which the Services are provided, without express written permission by us.


3. Use of the Platform

    3.1. As a condition for your use of the Platforms and/or access to the Platform, you agree that you shall comply with all the applicable laws and regulations, shall not conduct or take part in any illegal activities including but not limited to (i) committing fraud, for example by making purchases on the Platform using another person’s identity, credit card or bank account; (ii) using the Platform and the Services for any illegal and unlawful purpose; (iii) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (iv) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (v) to submit false or misleading information; (vi) to upload or transmit viruses or any other type of malicious or destructive code; (vii) to collect or track the personal information of others; (viii) to spam, phish, pharm, pretext, spider, crawl, or scrape; (ix) for any obscene or immoral purpose; (x) to interfere with or circumvent the security features of the Services or any related Platform, other Platforms, or the internet service provider; (xi) to collect any information from our Platform or Platforms for the use related to commercial email.

    3.2. You are prohibited from making or uploading any post or other materials on the Platform and from transmitting or distributing to, from, or on the Platform and from transmitting or distributing to, from, or on the Platform any post which has content of: (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, threatening, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; (b) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, anywhere in the world, including, without limitation, Intellectual Property Rights; or (c) which is technically harmful (including, without limitation, computer viruses, logic bombs, trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data); or (d) which contains any advertising, promotion, solicitation for goods, services or funds or solicitation for others to become members of any enterprise or organization.

    3.3. We may, without notice, delete postings or restrict or prohibit you from posting using the Services on the Platform, terminate your access to the Platform and the Service, or take any other measure it deems fit on the occurrence of a breach of any Terms and Conditions herein by you.

    3.4. We reserve the right to terminate your use of the Service or any related Platform for violating any of the prohibited uses.


4. Products (“Products”) and Services

    4.1. All Products and descriptions and representations of the Products shown in the Platform are from the third-party vendors. The contents provided in the Platform are solely for information purposes. We do our best to provide accurate information and make every effort to display as accurately as possible the colors and images of the Products that appear on our Platform, however, the Products may not be identical to the published descriptions and/or images that are displayed as we can, and we make no warranties with respect to the information provided on our Platform, and are not responsible for that information which is not accurate, complete, up-to-date or otherwise does not meet your personal requirements. Any reliance on the material or information on our Platform is at your own risk. Our site may contain certain historical information that is not current and is provided for your reference only. We reserve the right to modify the contents of our Platform at any time, but we have no obligation to update any information on our Platform. You agree that it is your responsibility to regularly visit to our Platform on the changes of any information.

    4.2. The Products shown in the Services on our Platform may have limited quantities.

    4.3. The Product’s description will specify the availability of the Products on the Platform and the standard period of thirty (30) days from the date the Product was posted unless a longer period has been mentioned in the Products’ description.

    4.4. You agree to provide current, complete and accurate purchase information for all purchases made on our Platform. In the event that we modify or cancel an order, we may attempt but not obliged to notify you by contacting the e-mail and/or billing address or the phone number you provided at the time the order was made.

    4.5. We reserve the right, but are not obligated, to limit the sales or delivery of our Products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Products or Services that we offer. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

    4.6. Any offer for any product or service made on our Platform is considered void where prohibited by law.

    4.7. The prices and quantity of the Products on the Platform may change from time to time at any time by us without any notice.


5. Modification on the Products and Services and Prices

    5.1. Prices for the Products and Services are subject to change from time to time at our discretion without notice. If you completed a purchase prior to a price change, the price change will not apply to that purchase, but will apply to any future purchases of similar or other Products or Services that you may make.

    5.2. All Products’ descriptions are subject to change at any time without notice and at our sole discretion. We reserve the right at any time and without notice to modify or discontinue the Products or the Services (or any part or content thereof).

    5.3. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Products. or the Service.

    5.4. In the event the Products has been suspended or discontinuance, we reserve rights to replace the Products with other products with different price, colors specifications at our discretion.


6. Information on the Products and Platforms on the Platform

    6.1. The information in our Platform may contain typographical errors, inaccuracies or omissions in relations to the Product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. Where permitted by applicable law, we reserve the right at any time and without prior notice (including after you have submitted your order), to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders (and refund any amounts paid with respect to such orders) if any information in the Products or Services or on any related Platform are inaccurate. We undertake no obligation to update, amend or clarify information in the Products and Services or on any related Platform, including without limitation, pricing information, except as required by law. No specific update or refresh date applied in the Products and the Services or on any related Platform, should be taken to indicate that all information in the Service or on any related Platform has been modified or updated. We will not be liable for any loss or damage caused by you in reliance on any information on our Platform and/or the information on the Products and Services our Platform. (similar to 4.1 and 5.1).

    6.2. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Platform or to your downloading of any material posted on it, or on any Platform linked to it.


7. Liability for Third Party Platforms

    7.1. Third party links and services in the Platform:

    7.2. The Platform may include hyperlinks to other third party web sites or content or resources. We may provide you with the access to third-party links and services which we neither monitor nor have control over. Certain contents, products and services available via our Services may include materials from third-party(ies). For example, third-party links on our Platform may direct you to a third-party Platforms that are not affiliated with us. We have no control over any third party Platforms or resources which are provided by any other third party’s companies or persons.

    7.3. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or Platforms, or for any other materials, products, or services of third-parties in our Platform.

    7.4. You acknowledge and agree that we provide access to such third party links and services "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We will have no liability whatsoever arising from or relating to your use of optional third-party links and services, including without limitation any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made with any third party.

    7.5. You acknowledge and agree that we are not responsible for the availability of any such external sites or resources, and we do not endorse any advertising, products or other materials on or available from such web sites or resources.

    7.6. You acknowledge and agree that we shall not be liable for any loss or damage that may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such web sites or resources.

    7.7. Your use of third party links or services offered through our Platform is entirely at your own risk and discretion and you should ensure that you are familiar with and agree with the terms, policies and practices on which such links and/or services are provided by the relevant third-party provider(s) before you engage in any transaction. We encourage you to be aware of when you leave the Platform, and to read the terms and conditions and privacy policy of any third-party Platform or service before you visit, browse or engage in any transaction in the third party Platforms.

    7.8. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.


8. Suspension or Termination of Account

    8.1. We reserve the right to refuse Services to anyone at our sole and absolution discretion.

    8.2. We may terminate your account, delete any content or information that you have posted on the Platform, and/or prohibit you from using or accessing the Platform or the Services (or any portion, aspect or feature of the Platforms) for any reason, at any time in our sole discretion without notify you. Without limiting the generality of the foregoing, we shall have the right to reject any wager or withdraw any Services in our absolute discretion.

    8.3. We shall be entitled to terminate your Account if there is occurrence of any breach of the Terms and Conditions by you.


9. User Comments and Feedbacks

    9.1. If you send us ideas, suggestions, proposals, plans, or other materials or submissions, whether online, by email, by postal mail, or otherwise (collectively, "Comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium the Comments that you forward to us. We are under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.

    9.2. We may, but have no obligation to, monitor, edit or remove the content of your Comments that in our sole discretion decided as unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property rights or these Terms.

    9.3. You agree that your Comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other, intellectual property, personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related Platform.

    9.4. You may not use a false e-mail address, impersonating someone or other users, or otherwise mislead us or third-parties as to the origin of any Comments.

    9.5. You are solely responsible for any Comments you made and its accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third-party.

    9.6. Notwithstanding the aforementioned, if we are of the view that your published Comments is not appropriate for public disclosure or is defamatory or likely to violate or breach these Terms and Conditions, we shall be entitled to delete such Comments at our sole and absolute discretion and without notice to you.


10. International Access

    10.1. The Platform may be accessed from countries and places outside Malaysia. The Platform may contain products or references to the products which are not available outside Malaysia. Any such references do not limply that such products will be made available outside Malaysia.


11. Referral of Dispute

    11.1. If any disputes arising from you and the other users, either you or the other users may submit your dispute to us for resolution and determination. You agree that we shall have full power, authority and discretion to make final decision for such dispute.


12. Disclaimer and Limited Liability

    12.1. We do not guarantee, represent or warrant that your use of our Services will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Services or any products or services we offer for sale will be accurate or reliable

    12.2. We do not guarantee continuous or secured access to the Platform and its services, and operation of the Platform may be affected by numerous factors outside the Company’s control

    12.3. You agree that from time to time we may remove the Services for indefinite periods of time or cancel the Services at any time, without notice to you

    12.4. You agree that your use of, or inability to use, the Services is at your sole risk. The Services and all products and services delivered to you through the Services are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. Some jurisdictions do not allow limitations of implied warranties, so this limitation may not apply to you

    12.5. We assume no liability and responsibility for any errors, inaccuracies or omissions whatsoever in the information on the Platform and under no circumstances will us be liable for any loss or damage by your reliance on the information obtained through the Platform. It shall be your responsibility to evaluate the accuracy, completeness and usefulness of any information, and the use of the Platform is solely at your own risk

    12.6. In no case shall we, or our suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Services or any services or products procured using the Services, or for any other claim related in any way to your use of the Services or any services or products procured using the Services, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content (or product) posted, transmitted, or otherwise made available via the Services, even if advised of the possibility of same. In the event some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law

    12.7. You agree to indemnify, defend and hold harmless us and our licensors, service providers, and suppliers from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party


Game Rules in GetLah


1. Rules

    1.1 Interpretation

      • Gem: shall mean the credit from GetLah that allows users to receive and purchase Gem and to redeem the Gem for the purchase of eligible ticket, products and/or services we provided through the Platform.

      • Ticket: mean the entry that entitles users to participate in the activities on the Platform. To redeem the Ticket, the users need to have sufficient Gem and/or Gems in the user’s account.

      • Entry Number: mean entry acceptance numbers that randomly assigned by the system to each user.

      • Winner Number: mean entry number for winner of the challenge.

      • Getpoint: mean the reward incentives that allows users to earn points to redeem products on GetMore- the Platform reward marketplace. The Getpoint can be earned from every ticket placed on our Platform, the point will be automatically credited into the user account after the announcement of result for all the participants except for the winners.

    1.2 Process

      All the details and total required ticket for each product item on our platform can be found from the individual product page. Each user shall ensure they have sufficient Gem to choose and place tickets on their desire product. The user will receive their Entry Number once the game/challenge has been completed. Each user may enroll in numbers of entries that they wish to. Complete the games/ challenges before an entry/ multiple entries are confirmed. The users can check on their entry status by clicking into ‘My Account” and “My Purchase” tabs in the Getlah Platform. After the Entry-Bar has reached 100% as displayed on the Products in the Platform, we will announce the winner of the Product based on the results of the top five (5) scorers in the games/ challenges. In the event if the top two (2) scorers achieve the same winning time, rankings are assessed based on lowest total number of moves to complete the challenge. The winner of the Product will be notified via either email and/or notification through our mobile apps. All participants have access to view the announced result from the Platform and/or mobile apps and the process will be transparently published to all the users. The winning product will be arranged for delivery to the winner once all the accurate information such as full name, contact details and delivery address have been provided. It is the winner’s responsibility to ensure that the accurate information has been provided to us for delivery purposes. The winner or user shall bear the delivery costs if incorrect information has been given to us or changes in delivery address after confirmation on the delivery information. There is an expiry date for each winning product, the winner shall complete and redeem their winning product by updating their accurate delivery information within and before the expiry date which shall be stated on the result announcement. By placing an entry into the Product, participating in the games and challenges, you shall agree that it is the sole and absolute discretion and decision of Getlah on the results and winners to be announced and determined by Getlah. In the event you are not the winner of the Product, the Gem you spent for the entry will be converted into Getpoint (1 Gem is equivalent to 1 Getpoint), of which you are entitled to redeem the products according to your Getpoint earned in our GetMore reward marketplace. It is your responsibility to ensure that you have sufficient Getpoint to redeem the products.


2. Gem

    2.1 You agree that the Gem purchased by you have no monetary value and can never be exchanged for real money from us or anyone else. You may purchase Gem into your account using any method that we have approved. A receipt from the payment gateway will be provided to you for the purchase of Gem. By initiating a purchase transaction, you represent and warrant to us that:-

      • You have to ensure that you are comply with the laws and you are responsible for using your payment card to complete this transaction.

      • You have the authority to use the payment source and method that you select.

      • You are not utilize funds derived from any fraudulent or unlawful source.

      • You agree and consent to us for sharing your personal information with any third parties that we use to process your requested purchase transaction.

      • You agree and consent to us performing any background check or investigation we deem necessary to ensure that your payment source and method are authorized.

    2.2 We are not required to examine your authority to use a payment source or method and are entitled to assume you to have authority. We may require you to provide additional information, provide copies of documents, or appear in person, for verification purpose. We do not guarantee that a transaction will be processed and made available in any specific period of time. We do not guarantee that a transaction will be free from error. We reserve the right to deny any transaction at any time and without notice. We are not liable for any damages or losses resulting from any delay, denial, or error in processing the purchase transaction.

    2.3 Minimum & Maximum Purchase Transaction. We reserve the right to set or change a minimum required and/or maximum allowed for the transaction amount at any time and without notice. We are not liable for any damages or losses resulting from setting or changing any minimum or maximum transaction amount. We reserve the right to set or change a minimum required and/or maximum allowed transaction amount at any time and without notice. We are not liable for any damages or losses resulting from setting or changing any minimum or maximum transaction amount.

    2.4 No withdrawal or transfer of Gems and/or ticket. Unless required by law, for any approved transaction and Gems stored into your account cannot be withdrawn, returned, charged-back, re-credited, or transferred to another account. You agree that you will not attempt to deny, reverse, charge-back, re-credit, block or otherwise attempt to invalidate, recover, or deny us from receipt of a transaction. You hereby authorize us to hold and collect any amount owed to us as a result of any such fees or penalties from your transaction. We reserve the right to pursue any other means to recover such losses.

    2.5 You have the option of setting your play limits to zero or completely closing the account by providing us with a valid reason. We honor all such directions immediately. If you elect not to close the account, the Gems limit will apply as an aggregate limit for all Germs instruments attached to the account at the time of the limit request only. Please note that when contacting Customer Service to implement such measures, you must identify that you are requesting an account closure or Gems limit by providing a valid reason. This is to ensure that such requests are distinguishable from temporary "cooling off" requests. If you request to have your account closed or your account limit set to zero, we have right to determine whether to suspend your account or to close your account permanently without the option to re-open, at our absolute discretion.

    2.6 If the following occurs, we have the right to cancel the activities:

      • Our system is malfunction or suffer from the third party attack, or any other unforeseen reason that out of our control.

      • We have right to cancel the activity at our absolute discretion without notice to you.

    2.7 All the cash transactions on GetLah are to be completed in Ringgit Malaysia (MYR). The user's bank may or may not invoice the user an international payment fee in connection with a credit card payment on the Platform. It is the sole responsibility of the user to be familiar with the terms of use of his or her bank for such fees. We assume no responsibility for additional payment fees of any kind issued to the user by the user's bank.

    2.8 You shall retain a copy of transaction record and merchant policies and rules.


3. Shipping and Delivery

    3.1. Unless otherwise agreed, delivery will be made from our supplier's warehouse or from our warehouse to the address provided by you. We may engage third parties to satisfy its contractual obligations without being required to notify you. It is your responsibility to notify the supplier on the damage on the product resulted from the transport or packaging upon your receipt of the product.

    3.2. We will ship your product as soon as possible after you confirm your shipping address. It normally takes fourteen (14) business days for us to process your order, and the actual number of days for delivery will be depending on the third party vendor.

    3.3. The shipping or delivery costs shall be borne by us save and except if it is stated otherwise in the description of the product. All Products in our Platform will be delivered within Malaysia only.

    3.4. After the product has been shipped, you can find the tracking information such as delivery express company, tracking number and proof of delivery in your product status in the Platform.

    3.5. Should we not be able to deliver the product ordered for whichever reason save and except for any incorrect information provided by you, we shall be entitled to declare that the order is cancelled or to substitute the product with a comparable value for replacement product with similar features, at our absolute discretion without notifying you. We may also replace the item ordered with a gift card with value equivalent to the value of the item ordered by you, at our absolute discretion.

    3.6. You shall within 15 working days to provide us complete details required in our Platform, to enable us to provide shipping and delivery, otherwise the winning products shall be forfeited. You may contact our customer service to appeal against our decision for forfeiture of winning products within 15 days immediately after the said 15 working days, of which your appeal shall subject to our approval at our sole discretion without assigning any reason to you.


4. Return Policy for Defective Products

    4.1. Exchange and return the item. All products on our Platform are fulfilled by third party vendors and our customer service will assist in exchanging and returning the product but strictly subject to the return policy, procedure and approval by the third party vendors.

    4.2. You may request for an exchange of the product if the product received by you are defective product. You shall notify us within four (4) days upon your receipt of the product if you wish to initiate a return request. Your request for exchange or return shall be processed by us at our absolute discretion. Our customer service will assist you by providing you with the return slip via email. It is your responsibility to return the defective product to the third party vendors directly. We will assist you for tracking your return product, following-up with the third party vendors. The cost of returning the product to the third party vendors shall be borne by you unless stated otherwise.

    4.3. Please ensure you have inspected the product before you accept it. If you discover that the product has been damaged in transit, please do not accept the product or notify our customer service to proceed for the return process immediately.

    4.4. We shall not be liable or responsible for any loss, damage (whether special or consequential), embarrassment, goodwill expenses or loss profit incurred or suffered by you due to the followings:-

      • the system is malfunction or suffer from the third party attack, interference by computer virus, corrupted data, or any other unforeseen reason that are out of our control.

      • Any failure in transmission, interruption, error, omission or breakdown of any equipment, system, server software or terminal of the Platform.

    4.5. If a product is low in demand and has not received the required number of ticket stated on our Platform within 30 days (by default) or any other period stated otherwise in our Platform since the beginning of the product posting date, we have absolute right and discretion to cancel the participating activities, and return the Gem into the user’s account.


5. Manufacturer’s Warranty

    5.1. You shall liaise directly with the manufacturer of the product for any product warranty.

    5.2. You agree that we shall not be responsible for any liability for damages, loss and/or expense incurred by you in respect of the product warranty.

    5.3. You agree that all risk is to be borne by you.


6. Termination

    6.1. These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate your account at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our Platform.

    6.2. If in our sole judgment that you have fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate your account at any time without notice and accordingly may deny your access to our Services (or any part thereof).

    6.3. The obligations (including payment obligations) and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms and Conditions for all purposes.


7. Severability

    7.1. In the event that any provision of these Terms and Conditions is determined by a court of competent jurisdiction to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, the unenforceable portion shall be deemed to be severed from these Terms and Conditions, and such determination shall not affect the validity and enforceability of any other remaining provisions.


8. Waiver and Entire Agreement

    8.1. The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

    8.2. These Terms and Conditions and any policies or operating rules incorporated into these Terms and Conditions or posted by us on our site or in respect to the Services constitutes the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

    8.3. Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the party drafting these Terms and Conditions.


9. Winning Testimonials

    9.1. You hereby agree that you allow us to publish your winning testimonials (including but not limited to pictures, photos, words) in social media or any other manner which at our sole discretion, for marketing purposes.


10. Contact Information

    10.1. Any questions about the Terms and Conditions should be referred to us via email at customer.service@getlah.my